# Frequently asked questions

Answers for recruiters, candidates and hiring managers: one-way interviews, video intros and job intros, plans and limits, re-recording, who sees a profile and who owns the videos.

## General

**ShowIntro is in beta – what does that mean?**

Every feature is open and we do not charge during the beta: companies run on the Team plan, candidates on Free. Paid plans will be priced together with our first customers. Found a bug or have an idea? Write to support@showintro.com. We read every message, and it is what shapes what we build next.

**What is ShowIntro in one sentence?**

A video introduction and interview platform: recruiters send one-way video interviews, candidates record a self-presentation, intros for specific vacancies and answers to question blocks, and hiring managers approve finalists by link – so everyone meets before the first call.

**How much does ShowIntro cost?**

While the beta lasts, nothing: every feature is open and nothing is charged. Recording a profile stays free for candidates. Paid plans for recruiters will be priced together with our first customers – until then there is no price list to quote.

**Which languages does the platform work in?**

The interface is available in Ukrainian and English. Candidate videos can be recorded in seven languages: uk, en, pl, de, es, fr, it.

**Is my data safe?**

Yes. You control the profile visibility and can rotate the share link at any time – the old one stops working immediately. Data collection and processing follow GDPR. Details in our Privacy Policy.

**Who owns the content of my videos?**

The candidate. You recorded it – you own it. ShowIntro only hosts and shows the video to the audience you've granted access to. Deleting a profile or an individual video is instant.

**How do I contact support?**

Use the "Contact support" button at the bottom of the page or the Contact page. The founder reads every message; we usually reply within three working days.

## For candidates

**What is ShowIntro for me as a candidate?**

Your video profile in one place: a short self-presentation, answers to typical interview questions (general, English, technical), skills, projects, and intros for specific vacancies. Share one link and the recruiter gets the full picture – no first call required. Before recording for real, you can rehearse in practice mode as often as you like.

**How many profiles can I have and what does it cost?**

Free plan – 1 profile (one role). Pro – up to 2 profiles, Premium – up to 3. Each profile has its own title, salary range, specialty, and CV, while shared fields (name, avatar, spoken languages, GitHub, LinkedIn) come from a single identity. Example: one Frontend profile, one Fullstack, one Solution Architect – no separate accounts needed.

**Which languages are supported and how do I add them?**

Ukrainian, English, Polish, German, Spanish, French, Italian – picked in profile settings. For each added language you can independently record your self-presentation, question blocks, skills, and intros. Recruiters see the version that matches their preferred language. Free plan – up to 2 languages across recordings; Pro/Premium – unlimited.

**What are skills in the profile?**

Skills are the technologies, frameworks, and tools you're confident with (React, Postgres, System design, etc.). Add a short video (up to 90s) per skill showing a real example: what problem you solved, what you actually did, and the outcome. Videos are recorded per language you speak. Free – up to 5 skills per profile; Pro/Premium – unlimited.

**And what are projects?**

Projects are up to 5 of your recent or biggest pieces of work: name, stack, your role, short description, and a 20–90s video with context and your personal contribution. Skills show individual technologies; projects show how you combine them into a product and what the result was.

**What is a vacancy intro?**

A personal video of up to 2 minutes tailored to a specific vacancy: why this role, what you bring, everything that doesn't fit in a CV. You get a public link to send the hiring team. Each intro has its own link and its own view counter, so you can see when the employer opened it. On the free plan you can keep up to 10 intros; paid plans have no cap.

**Can I re-record my answers?**

It depends on what you record. Question blocks (general, English, technical) are the live test: one take per question, and a block can be re-recorded no sooner than 30 days later – as a new live attempt, not an edit. Self-presentation, skills and projects are about you rather than a test, so they can be re-recorded without limits. An intro can be re-recorded too: its link stays the same, the employer sees when it was updated, and one intro can be re-recorded up to 5 times a day.

**Who can open my profile?**

You choose the visibility: private (only you see it), by link (anyone with the link can view it), or discoverable (recruiters find you in search, and the public teaser is indexed by search engines). You can rotate the share link at any time – the old link stops working immediately.

## For recruiters

**What is a one-way video interview?**

You set the questions – your own or from the shared pool – plus think time, answer length and whether retakes are allowed, and the candidate records the answers when it suits them: no scheduling, no calls. Send it to one candidate or to a whole list by email. The interview is charged only when the candidate records their first answer; if they decline or never record, it costs nothing.

**How does sharing with a hiring manager work?**

You generate an external link for a single candidate or a vacancy with its candidates for review and send it to your hiring manager. Creating the link itself is free and unlimited.

**Do unused limits roll over to next month?**

No – all limits reset on your billing date. Pick a tier that matches your typical monthly volume.

**What if I exceed my monthly limits?**

Upgrade to a higher plan at any time – the change is prorated. Limits cannot be bought one-off mid-month.

**Can I cancel anytime?**

Yes. Cancel from your dashboard – no questions, no retention calls. You keep access until the end of your billing period.

## Still have questions?

If the answer is not here, write to us – the mail reaches the founder, not a support desk. support@showintro.com